At Mazuma, we strive to provide excellent services and customer satisfaction. However, we understand that there may be instances where you need to request a return or refund. This Return and Refund Policy outlines the conditions and process for returns and refunds. Please read it carefully.

 1. Service Refunds
Since our services primarily involve consultation, advisory, and digital processes, refunds are generally not provided once a service has been rendered. However, we do consider refund requests under specific circumstances.

Eligible Refunds:
- Service Not Provided: If a service you paid for was not delivered as agreed, you may be eligible for a refund.
- Service Cancellation: If you cancel a service before it has been initiated, you may be eligible for a partial or full refund, depending on the nature of the service.
- Quality Issues: If you believe that the service provided does not meet the agreed-upon standards, you may request a review for a potential refund or credit.

 2. Digital Products Refunds
For any digital products, reports, or documents provided by Mazuma, refunds are not available once the product has been delivered. If you experience issues with a digital product, please contact us for assistance.

 3. How to Request a Refund
To request a refund, please contact our customer support team at compliance@mazumaindia.com with the following details:
- Your full name
- Contact information
- Invoice or transaction number
- A detailed explanation of the reason for your refund request

We will review your request and respond within 7 business days. Please note that approval of refund requests is at our sole discretion, based on the circumstances and our policy guidelines.

 4. Refund Process
If your refund request is approved, the refund will be processed using the original payment method. Depending on your payment provider, it may take 7 business days for the refund to reflect in your account.

 5. Non-Refundable Services
Certain services and fees are non-refundable, including but not limited to:
- Consultation Fees: Once a consultation session has been completed, the fee is non-refundable.
- Processing Fees: Any fees associated with document processing, government filings, or third-party services are non-refundable.
- Completed Services: Services that have been fully rendered are not eligible for refunds.

6. Cancellations
If you need to cancel a service, please notify us as soon as possible. Depending on the timing and nature of the service, you may be eligible for a partial refund or credit toward future services. Cancellations made after the service has commenced may not be eligible for a refund.

 7. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect when posted. It is your responsibility to review this policy periodically to stay informed about our return and refund practices.

8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Mazuma-Partners In Good Wealth
Office no. 203-204, 2nd Floor, Balaji Complex, Plot No. 45-46, Opposite BSES Office, West Guru Angad Nagar, Delhi, India, Delhi
compliance@mazumaindia.com

+91 8851894350

We are here to help and ensure that your experience with Mazuma is a positive one.